We only collect information that is reasonably necessary to provide our services or communicate with you. That includes:

• Name, email address, and phone number — submitted through contact or enquiry forms
• Property details and project information you choose to share
• Site usage data — pages visited, time on site, browser type — collected via cookies and analytics tools
• Communications history — emails, call notes, and messages exchanged with our team

We use your information to:

• Respond to enquiries and progress your project with us
• Schedule site assessments, display site visits, and calls
• Send updates about your build, pricing, or availability
• Improve our website and understand how people find us
• Send marketing communications — only if you have opted in, and you can unsubscribe at any time

We do not sell, rent, or trade your information. In the normal course of delivering a project, we may share relevant information with:

• Structural engineers and building certifiers, where relevant to your project
• Transport and crane contractors, for delivery and installation coordination
• Software platforms we use to run the business — CRM, email, and scheduling tools (these providers are bound by their own privacy agreements and applicable data protection law)
• Legal or regulatory bodies, where required by law

Where we share information with overseas service providers, we take reasonable steps to ensure they handle it consistently with Australian privacy law.

Our website uses cookies to understand how visitors use the site and to measure our marketing. You can disable cookies through your browser settings, though some site features may not function as expected.

Your information is stored using reputable cloud-based platforms with encryption at rest and in transit. Access is limited to team members who need it to do their job.

We retain information for as long as is necessary for the purposes described in this policy, or as required by law. If you ask us to delete your information and there is no legal obligation to retain it, we will do so.

You have the right to:

• Access the personal information we hold about you
• Request corrections to any information that is inaccurate or out of date
• Request deletion of your information, subject to legal obligations
• Opt out of marketing communications at any time
• Make a complaint if you believe we have mishandled your information

If you have a concern about how we have handled your personal information, please raise it with us first. We take these matters seriously and will work to resolve the issue promptly.

If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after a change constitutes acceptance of the updated policy.

For privacy questions or requests:

• Email: [email protected]
• Phone: 0489 260 274
• Office: 515 Sandgate Rd, Clayfield QLD 4007